Job opportunity – Support Coach
Looking for a new job opportunity and have a heart for children and families facing disadvantages? Maybe you could be our next team member…
Details
Job title: Support Coach
Reporting to: Support Coach Lead
Location: Remote (based in England & Wales with occasional travel required for biannual team days in
London, termly Support Coach Team meetings in various locations, and twice termly vists to facilitators in
various locations)
Contract: Permanent
Start date: 3rd June 2024 (possible flexibility for the right candidate)
Hours of work: Part-time, 4 days (28 hours) per week. Monday mornings are compulsory due to a weekly team meeting, otherwise hours can be spread throughout Monday to Friday. Optional extra unpaid school holiday hours available by negotiation.
Salary: £28,665 – £30,765 pro rata (£22,932 – £24,612 actual)
Job description
Overall purpose
The purpose of the Support Coach role is to oversee a caseload of facilitators; supporting and problem solving with them, ensuring at least 75% of the caseload are running regular programmes and all the key elements of the programme are being met.
Key responsibilities
Support & Supervision
- Regular coaching conversations with facilitators via video call, phone and email.
- Arrange face-to-face visits with facilitators to observe programmes and run local events.
- Assist and develop online events to further train and upskill facilitators.
- Signpost churches to other areas of Kids Matter, engaging them with training and ongoing support.
- Ensure records are kept up-to-date and in accordance with GDPR in Kids Matter’s document library and
CRM system.
Training
- Support in training new facilitators, as part of the wider Training Team.
Wider team involvement
- Contribute towards staff prayers and, on occasion, lead ‘Thought for the Day’.
- Collaborate with Partnership Team with regards to partnership health.
- Provide additional support to other teams when appropriate.
At Kids Matter, we are committed to delivering effective coaching.
All Support Coaches are given the opportunity to go through the coaching accreditation process with ICF to become an Associate Certified Coach (ACC). Kids Matter provides the support and supervision for this to take place, and will cover the cost of the accreditation if the individual remains employed as a Support Coach for the two years following applying for accreditation. If the individual leaves before two years, a percentage of the accreditation cost will be required to pay back.
We want to recruit, retain and develop a team which reflects the diversity of the communities we work with. Therefore, we actively encourage applications from people with diverse backgrounds and varied experiences and skillsets to help shape the work and future of Kids Matter.
Current vacancies
Please see below for all our current vacancies.
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How we work
We are a fully remote organisation, which means we don’t have a central office from which we all work. Instead we are dotted all over the UK working from our homes, coffee shops, co-working spaces – basically wherever helps us get our best work done. We meet up twice a year in-person as a whole team, and there are opportunities to meet together as individual teams as needs arise.
As a team we know we are far from the genuinely diverse organisation we strive to be but we are on a journey with EDI and we will not give up until we are a place where people from every background feel they can belong. You can read more about our EDI work here.
Our values
At Kids Matter, we have committed to a set of culture values that we hold ourselves accountable to in all that we do. They motivate and guide us as a team as we seek to reach our vision.

Faithful
We put our faith in God and we are fiercely loyal to our mission and vision.

Respectful
We draw alongside others and genuinely listen, affirming the dignity of everyone we encounter.

Excellence
We go above and beyond to provide the best quality in all we do.

Positive
We choose to be grateful, to be hopeful, and to see possibility in everyone.

Ambitious
We push for all to achieve their full potential so that together we can fulfil our vision of every child in need being raised in a strong family.
Why work for Kids Matter?
We are serious about developing a great team culture and an environment through which you will thrive – and succeed – in your role.
Your benefits include:
- Generous annual leave – 25 days (plus bank holidays) per year, pro rata
- Additional time off between Christmas and New Year
- £40/month pro rata remote working contribution
- Access to coaching sessions, training opportunities and our Employee Assistance Programme
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Meet the team
We have a wonderful team of brilliant people committed to transforming society and a group of top-notch trustees who support us every step of the way.
Our story
Kids Matter is a response to the growing impact of poverty on children. We believe it is possible to see children thrive even in difficult circumstances, if they have strong families.
Latest news
Keep up-to-date with all the exciting things happening at Kids Matter and engage with topical ussies relating to poverty, parenting and child wellbeing.